Privacy Policy

Last updated: December 2024

1. Introduction

At Message Polly, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our messaging platform and services.

2. Information We Collect

2.1 Personal Information

When you register for an account or use our services, we may collect:

• Name and contact information (email address, phone number)
• Account credentials and authentication information
• Profile information and preferences
• Billing and payment information

2.2 Message Data

To provide our messaging services, we process:

• Message content and metadata
• Contact lists and recipient information
• Conversation history and analytics
• Media files (images, documents) shared through our platform

2.3 Technical Information

We automatically collect certain technical information, including:

• IP addresses and device identifiers
• Browser type and operating system
• Usage patterns and feature interactions
• Log files and error reports

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our messaging services
• Process and deliver messages across platforms
• Authenticate users and maintain account security
• Improve our services and develop new features
• Provide customer support and technical assistance
• Send service-related notifications and updates
• Comply with legal obligations and prevent fraud

4. Information Sharing and Disclosure

4.1 Third-Party Integrations

Message Polly integrates with third-party messaging platforms (WhatsApp Business API, Facebook Messenger, Instagram, etc.). When you use these integrations, information may be shared with these platforms according to their respective privacy policies.

4.2 Service Providers

We may share information with trusted service providers who assist us in operating our platform, conducting business, or serving users, provided they agree to keep this information confidential.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Message Polly, our users, or others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers and infrastructure

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Message data may be retained according to your account settings and applicable legal requirements. You can request deletion of your data by contacting us.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: