MetaBusiness PartnerMeta Verified

The intelligence layer
between your ads
and conversations.

Polly hears the conversations your ads start and turns them into signal Meta's algorithm can finally buy against. Same budget, more purchases.

Korendy · −37% cost per purchase · Meta split test

From the team that scaled ecommerce ads and messaging at

Meta

Your ad account is deaf.

Meta sees a click, then silence, then maybe a purchase. The conversation that decides the sale happens in WhatsApp. Every AI in your stack is optimising on that blind spot, Meta's included. Reaching the wrong answer faster. Polly is the intelligence layer that hears it.

FIG 0.1 · ads

Ads optimise blind.

Meta bids on what it can see: a click, then silence, then maybe a purchase. The layer where the sale is actually decided. It never reaches the auction.

FIG 0.2 · agent

AI hears the why.

Polly reads every WhatsApp conversation and classifies the objection behind every no. Price, trust, shipping, fit. The reason, not just the outcome.

FIG 0.3 · signals

Signals close the loop.

Every chat tied to its exact ad click. Every outcome fed back to Meta's algorithm, server-side. The next dollar bids on what the last one learned.

Every signal, restored.

Meta sees the ad click, then loses the thread. It can't tell whether that WhatsApp conversation converted on your website, another channel, or not at all.

So Polly doesn't rent its data layer. It built one. First-party and server-side, every chat, click, and order tied to one customer, then fed back through the Conversions API so you see where the funnel actually leaks.

~50%

more purchase events captured than Meta's own Shopify app. That's the traffic Meta loses to iOS, Apple Pay, and ad blockers.

1.0Measure
Thinking

I'll join ad clicks, WhatsApp conversations, and orders into one funnel based on our identity graph…

Data · Run Select Query
Customer funnelFrom ad click to purchaselast 30 days
2,225
1,913
1,484
−1,172walked away
312
Clicked the adStarted a chatAsked a questionPurchased
1,172 customers asked a question, then walked away — that's revenue already in your inbox, not cold demand you have to go buy. I've grouped them by what stopped them: price, shipping, trust, product fit, returns. Want me to draft a WhatsApp campaign that answers each objection and brings them back to buy?

Know why they didn't buy.

Meta only logs the sale or the silence, never the reason behind it. Polly reads every WhatsApp conversation and names the objection that lost it: price, trust, shipping, fit.

Each one becomes a custom audience, a creative angle, and a follow-up that wins the customer back, plus a cleaner signal to Meta so your next dollar finds buyers, not browsers.

2.0Understand
every customer message read · intent understood · live

Polly drafts. You ship.

Agentic, not autonomous. Polly thinks, asks what it needs to know, and builds the audience, the template, and the campaign. Then it stops and waits. Nothing touches your ad account until you press Publish, and one click reverses anything that shipped.

3.0Approve

Every cycle, sharper.

Chats, clicks, and orders go in. Signals, audiences, follow-ups, and creative come out — and the outcomes feed the next round of ads.

4.0Loop
TRACKING
PIXEL · BLOCKEDSERVER-SIDE · FIRST-PARTYSTOREMETA ADS

First-party signal, restored.

Server-side tracking on every page. iOS14 conversions flow back to Meta — bypassing the broken pixel, the ad blockers, the consent friction. Live in 15 minutes.

IDENTITY
WEBAPPCHATONE CUSTOMER

Every chat, every click, one customer.

We stitch every click, conversation, and order into one customer — deterministically across web, app, and WhatsApp, and behaviourally. One identity. No gaps.

INSIGHTS
TRUSTPRICESHIPPINGFITRETURNS+ MORECONVERSATION

The why behind every no.

Polly reads every WhatsApp conversation and classifies the objection — trust, price, shipping, fit, returns. The pattern behind every drop-off, visible the moment it forms.

AUDIENCES
ASKED ABOUT PRICEMETA · CUSTOM AUDIENCE

Any audience you can describe, synced to Meta.

Everyone who asked about price. Repeat buyers gone quiet. Polly builds any segment from your chats, clicks, and orders — and pushes it to Meta as a custom audience, automatically.

AUTOMATIONS
CARTCHECKOUTPAYMENTRESTOCKTEMPLATE

The right template, the right moment.

Add-to-cart, checkout abandoned, payment failed, back-in-stock — Polly fires the right WhatsApp template at the right moment. Approve once, automate forever.

PRIVACY
POLLYTRANSCRIPTS STAYPATTERNS OUT

Patterns, never transcripts.

Polly learns from outcomes and intent patterns — never raw conversation content. SOC 2 in progress. KVKK + GDPR aligned. Your customers’ messages stay yours.

Same budget.
More return.

This is the foundation alone — restored signal, before the conversation layer. The agent compounds from here.

Korendy · Korean skincare, Türkiye

A Meta split test: the campaign running on Polly's dataset beat Meta's own Shopify app on every conversion metric. Meta declared it the winner.

5.0Results
Polly's datasetvsMeta's Shopify appControlled split test · 95%+ confidence
37%
Cost per purchase
+58%
Return on ad spend
+67%
Purchases
What this is: one account (Korendy, Türkiye), a controlled Meta A/B test, 95%+ confidence, measured in Meta and confirmed in Shopify. What it isn't: a guarantee, or multi-channel attribution. One honest measurement, which is also how Polly will report to you.
“Everyone is racing to put AI on top of marketing. We started underneath it, because a smarter model on blind data just reaches the wrong answer faster.”
Sebastian Swaczynski, Founder, Message Polly · ex-Meta, APAC ads and WhatsApp monetisation
Get access

Give your ad account
its hearing back.

Built for teams running Meta ads and WhatsApp Business who want to rebuild their first-party signal and increase ROAS.